Legal

Privacy Policy

Last updated: 1 January 2025

LUMIÈRE STUDIO ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://lumiere-studio.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Fill out our contact or enquiry form
  • Subscribe to our newsletter or updates
  • Engage with us via email, phone, or social media
  • Enter into a service agreement with us

The personal information we collect may include: your name, email address, phone number, and the content of your messages.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Respond to your enquiries and provide requested services
  • Send project updates, invoices, and service-related communications
  • Improve our website, services, and client experience
  • Comply with legal obligations

We will never sell, trade, or rent your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (PDPA)

LUMIÈRE STUDIO processes personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We process your data on the basis of your consent (when you submit a form), and/or for the performance of a contract (when providing creative services).

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Essential cookies required for the site to function are always active.

5. Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website and delivering services — such as email platforms and payment processors. These parties are contractually obligated to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is retained for up to 2 years; client project data is retained for up to 7 years for accounting and legal purposes.

7. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a relevant supervisory authority

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

LUMIÈRE STUDIO
Level 12, Menara TH, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Email: hello@lumiere-studio.com
WhatsApp: +601112345678